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Are You a Victim of Relabeling?October 12, 2002How often have you gone into a store, picked your size off the rack, and it was too big? Or you ordered something from a catalog or the Internet and it was too small? You could be a victim of relabeling. Because this happens more often with merchandise purchased on the web, we thought it was important to make you aware of why this happens and what you can do about it.Garment manufacturers often struggle to meet their quotas, especially when it comes to dyed garments, trademark items, and garments with special specs. Because different sizes of garments may have different blends or different "hands" (i.e., thickness), the coloring process may take full effect with one size and not with another. In addition, garments with special specs or trademarks may be difficult or time consuming to duplicate when damage occurs. As a result, deadlines may not be met, causing a type of breach of contract.Stores have the option of not purchasing merchandise when quotas aren't met, but manufacturers don't want to be stuck with the flawed merchandise. So, they will usually grant a discount. However, what manufacturers will often do instead is relabel the garments. Having been in the garment industry myself, I have seen quite a bit of this.Lets say, for example, that a store ordered ty-dyed shirts. Suppose the dying process takes correctly to three of the four sizes that were dyed, but the thickness (or hand) for the large shirts was different than the other sizes. Fortunately let's say, they over dyed the XL shirts so they have extra. They might take these extra XL shirts and change the labels in them so they read "large".Manufacturers usually label from larger to smaller. On very rare occasions, garments are labeled from smaller to larger, but this usually happens to children's clothing.If you suspect that you're the victim of relabeling, keep in mind that the store you bought it from may not even know. The shirt said Large, so the clerk put it there. Many stores would be quite upset to find out they've been had, and you might the only one willing to say something.© 2004
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